Customer Success Engineer

The Opportunity

The customer success team ensures our customers are getting the fastest return on their investment through three areas of responsibility: training, technical support and on-site implementation. This is a diverse and exciting workplace at the forefront of advanced technology with undiscovered possibilities.

In this role, you will

• Develop training curriculum and training materials for all Virtalis products.
• Plan and conduct the training of expert users of Virtalis products.
• Provide prompt, professional technical support.
• Set up and implement Virtalis software solutions at the customer site.
• Perform field service consultancy.
• Respond to customer inquiries in a courteous and timely manner, remote and on-site.
• Up- and cross-sell attach services in collaboration with sales executives.
• Ensure timely delivery of training materials for new product releases and upgrades.
• Maintain broad subject matter expertise of Virtual Reality, Industry acumen and customer success concepts.
• Develop lasting relationships with our customers through community meet-ups

What we're looking for

• Highly passionate about immersive technologies like XR, VR, AR, AV
• At least two years of training and technical support of advanced technology software
• Strong presentation and customer service skills
• Excellent computer skills, including ability to debug and configure Microsoft operating systems and Linux
• Experience with commercial cloud platforms, such as AWS or Azure
• A good commercial sensitivity
• A team player, eager to invest in personal and team growth
• Fluent in spoken and written English
• This role includes domestic and international travel from time to time

Additionally, these experiences are a plus

• You have used VR or AR devices or developed for them
• You have worked with real-time 3D graphics, VR, AR
• You are a PLM product user, such as Siemens Teamcenter or PTC Windchill
• You are an experienced CAD user or engineer
  

Working with us

Want to be a part of a small and close-knit, high-performing team? At Virtalis, we provide opportunities for continuous learning and self-development in a high-tech environment. We are constantly pushing the envelope in the engineering world to become more diverse. We offer a competitive package, which includes flexible working arrangements and plenty of additional perks as part of the Virtalis community.

About Virtalis

Virtalis is changing the way enterprises run their businesses and how they collaborate with customers and suppliers. Our VR/AR software accelerates the whole product lifecycle, from initial design and engineering to training and up to maintaining and servicing products. Everyday we are pushing the boundaries to create more value for our customers.  

We're looking for people who not only want to build a great product, but also want to contribute to a close-knit team.

Diversity and inclusion

At Virtalis we place focus on kindness, support and self-learning. We’re committed to creating an inclusive environment that nurtures and empowers our employees. We’re excited by what different backgrounds, experiences and abilities can bring to the Virtalis team, and we encourage anyone interested in this role to apply.

If you require any assistance during the application process, such as accommodating a disability or familial circumstances, please don’t hesitate to let us know.

We can’t wait to hear from you!