OUR SUPPORT ARRANGEMENTS AND WARRANTIES INCLUDE:
SUPPORT TEL: +44 (0) 161 969 1155 Ext: 275
SUPPORT DESK OPENING HOURS:
08.30 – 17.30 – MONDAY – FRIDAY
Virtalis is CHAS accredited. CHAS is the market leader for health and safety pre-qualification in the UK.
Virtalis offers multiple levels of warranty cover and maintenance and support arrangements on the products and systems we deliver.
- Warranty Cover – Return to Base (RTB)
- Telephone support
- Software maintenance
- On-site support, including enhanced support
- On-site preventative maintenance
Customers may also call Virtalis by telephone on 0161 969 1155, selecting option three from the menu, for the support desk in order to speak to an engineer.
The support desk is normally occupied between the hours of 08:30 and 17:30, Monday to Friday except during public holidays.
In the unlikely event that all our first line support engineers are otherwise engaged, we encourage you to leave a voicemail for the support team.
Depending on the critical nature of operation of a visualisation system, customers may be provided with a mobile telephone number to call in the event of the need to lodge a support call outside of normal business hours.
Support queries are recorded within a customer specific support log form in electronic format as part of our CRM system. A unique support log number is issued for each case raised and communicated to our customer. This allows the support desk and our customers to easily identify and track the problem and communicate its status. It also enables us to give our customers updates on the progress the resolution.
One year or three years’ cover is standard, but Virtalis does offer warranties of other periods. Other than consumables, such as projector lamps, cables and batteries, any component part that fails within the warranty period will be exchanged for a fully functional component at no charge. Warranties for most major components are dictated by the original manufacturers and will normally commence immediately upon delivery to your site regardless of whether or not the system has been installed, commissioned and accepted.
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Olivia Hartley Virtalis PR
on +44 (0) 161 969 email@example.com